Over the years we have made changes and modified our appointments system. Many changes are as a result of directives from the Department of Health. We also listen to our patients and try to make it as easy as possible for you to access our services. We appreciate we will not please everyone all the time. You are registered with the practice and not an individual GP. You can, however, choose which GP you want to see when you make an appointment, subject to availability.
Appointments can be booked by ringing 01753 484400, or you can come in person to the surgery and speak to one of the receptionists in reception. Alternatively you can register for patient access and book your appointment with a GP online, please ask at reception and you must bring a photo ID to use this service.
Monday 08:00 – 20:00
Tuesday 08:00 – 20:00
Wednesday 08:00 – 20:00
Thursday 08:00 – 20:00
Friday 08:00 – 20:00
Saturday 09:00 – 13:00
Sunday 09:00 – 13:00
We offer on the day appointments and one week in advance appointments.
Urgent Care Clinic
In addition to the normal service we provide, we have an urgent care clinic on Monday,Thursday mornings and Friday afternoons. These appointments are bookable on the day, either ring in or simply turn up and report to the receptionist. However it is important for you to note that only one patient and one problem per patient will be dealt with in each appointment. They are 5 minute appointments
You can book a telephone consultation with your GP who will telephone you personally to discuss a matter with you. These appointments are only suitable when advice or information is needed.
Patients needing to see a doctor urgently on the same day will need to give their details to the receptionist, the doctor will return your call during that morning or afternoon session. The doctor will then advise you appropriately and may arrange a same day morning or afternoon appointment if necessary.
If when you ring to make an appointment all the appointments have been taken for that day, the receptionist will offer you the next available pre-bookable appointment.
Alternatively, if you feel you need to be seen that day, please give the receptionist a short description of your symptoms and the On Call Doctor will ring you back. If the doctor feels you need to be seen he/she will give you an emergency appointment.
We have a team of receptionists who are fully trained and do a difficult job. They will ask you one or two questions to make sure you are given an appointment with the most appropriate health care professional. They may also need to judge the urgency of your request. The information you give will always be treated in confidence as they are bound by the same code of conduct as the doctors.
GP appointments are at 10 minute intervals and the GP’s make every effort to run to time, however there may be occasions when the GP has to deal with clinical emergencies or complex issues and this could lead to their surgery over running. If the GP is running late the receptionist will let you know.
Please ensure that you arrive promptly at your appointment time. As the GP appointments are for ten minutes, if you arrive more than 10 minutes late you have effectively missed your appointment and will be asked to re-book. If you no longer require an appointment that you have booked please cancel it as soon as possible so that it can be allocated to another patient. Significant numbers of appointments are wasted each month when patients fail to cancel.
DID NOT ATTEND
A significant number of appointments per week are classified as ‘Did Not Attend’ (DNA).
DNA means that the patient does not turn up for the appointment and does not contact the Surgery in advance to cancel/change appointment.
This leads to an increase in the waiting time for appointments.
Number of GP appointment DNA’s -
Aug 17 – 162
Sept 17 – 161
Oct 17 – 138
PLEASE REMEMBER TO CANCEL YOUR APPOINTMENT IF YOU CANNOT ATTEND